The Evolution of Autodesk Support

At some point, Autodesk started using non-Autodesk employees to respond to customer support tickets. I personally never saw any formal announcement of this. As a customer, if you submit a ticket directly with Autodesk via manage.autodesk.com you will receive the following email:

I am not sure who Directly is exactly, but the links in the email go to their website. The contract...

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